We take the security of your financial data very seriously. To ensure the highest level of protection, we have implemented the following security features:

  • Encryption:
    • We utilize encryption technology to secure your financial data. This advanced encryption method ensures that your data is securely stored and transmitted, making it extremely difficult for unauthorized individuals to access or tamper with your information.
  • Multi-Factor Authentication (MFA):
    • We have implemented a robust multi-factor authentication system to add an extra layer of security to your account. This means that in addition to your password, you will be required to provide an additional form of verification, such as a unique code sent to your mobile device and email ID, before making an account. MFA significantly reduces the risk of unauthorized access to your account, even if your password is compromised.
  • Biometric Security using Touch ID and Face ID
    • We have implemented biometric security features such as Touch ID and Face ID to provide an additional layer of protection for accessing your account. These features utilize unique biometric data, such as your fingerprint or facial recognition, to authenticate your identity and ensure that only authorized individuals can access your account.
    • By utilizing Touch ID or Face ID, you can conveniently and securely log in to your account without the need to remember complex passwords. This enhances the overall security of your financial data and provides a seamless user experience.
  • Know Your Customer (KYC) Process for Identity Verification
    • As part of our commitment to maintaining a safe and secure environment, we have implemented a robust Know Your Customer (KYC) process to verify the identity of our users.
    • Upon signing up, you will be required to provide valid identification documents, such as a government-issued ID or passport photo ID etc., and additional information to verify your identity. This helps us ensure that only legitimate individuals are using our app and helps prevent fraud and unauthorized access to your account.

These security measures work together to safeguard your financial data and provide you with peace of mind while using our app.

We prioritize the security and privacy of your personal and financial information. We do not share your personal or financial data with any third parties without your explicit consent. Your information is strictly confidential and is used solely for the purpose of providing you with our services.

However, we may collect and use anonymized data for analytical and improvement purposes. This anonymized data helps us understand user patterns and preferences, allowing us to enhance the overall app experience. Rest assured, this data does not contain any personally identifiable information.

For more detailed information about our data privacy practices, please refer to our Privacy Policy and Terms of Service. These documents outline how we handle and protect your data, as well as your rights and responsibilities as a user of our app.

Yes, in order to use the Kuber app, it is required to make an account by signing up.

Our mission is to make payments as convenient and cost-effective as possible for our users. As part of this commitment, we have made topping up and transferring money from one wallet to another completely free of transaction fees. You can enjoy seamless transactions without any hidden charges.

However, please note that withdrawals from the system into your bank account are subject to an administrative processing fee. This fee is calculated as 1.5% of the withdrawal value or $4, whichever amount is lower. Therefore, the maximum fee you will pay for a withdrawal is $4.

In the event user makes a PAYID transaction a flat service fee of 0.70 shall be levied upon the desired amount

We believe in transparency and providing our users with clear information regarding fees. If you have any further questions or concerns about our fee structure, please feel free to reach out to our customer support team for assistance on our website or write to at support@kuberfinancial.com.au

If you encounter any technical difficulties or errors while using the Kuber app, we provide multiple channels for you to communicate with our customer support team. Here are three ways you can reach out to us:

  • Get Help Section: One of the easiest ways to seek assistance is through the dedicated "Get Help" section inside the app, which can be found on the profile page. In this section, you can submit a support ticket detailing the issue you are facing. Our dedicated support team will promptly review your ticket and provide you with the necessary guidance and solutions to resolve the problem.
  • Fill out a Detailed Form: Alternatively, you can visit our website and fill out a detailed form describing the technical issue or error you are experiencing. This form allows you to provide specific information about the problem, helping our support team better understand and address the issue.
  • Email Support: You can also email us directly at . Simply send us an email explaining the technical difficulty or error you are facing, and our support team will assist you accordingly.

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